Help Center / FAQ

Frequently asked questions

How does the subscription work?

Your subscription automatically adds credits each period (monthly or yearly) based on your plan. Unused credits remain available. You can cancel at renewal from your Subscription area.

Can I cancel at renewal?

Yes. Cancellation takes effect at the end of the current billing period. During that time, your subscription and credits remain active.

Can I reactivate my subscription after cancellation?

Yes. You can subscribe again anytime from the Pricing page or your Subscription area.

How do flashcard generation credits work?

1 generated card = 1 credit used. Credits come either from your subscription or from purchased packs. Your balance is visible in your profile.

Do my credits expire?

Pack credits never expire. Subscription credits are allocated periodically and added to your existing balance.

What happens if I don't have credits left?

Generation is blocked and a message suggests buying a pack or switching plans.

Which payment methods are accepted?

Common credit/debit cards (Visa, Mastercard, etc.). Subscriptions are recurring payments; packs are one-time purchases.

Where can I find my invoices?

Your invoices are available from your Subscription & Credits area.

How can I ensure the quality of generated flashcards?

The prompt includes strict rules (JSON structure, deduplication, language, level). You can add context to guide the style and scope.

Generation failed (quota, tokens, etc.) — what should I do?

We handle errors safely: if everything can't be generated, your credits are not charged. Check your balance and try again with a smaller batch.

How do training and the review algorithm work?

We use spaced repetition. Each card has a next review date and an interval that adapts based on your answers.

Can I remove a card from my training?

Yes, but it resets its schedule. A confirmation is requested before removal.

How do I change my email or password?

In the Profile page, Account section. Notifications confirm the update.

How do I delete my account?

From the Profile page, Account section. Deletion is permanent and removes your personal data.

How can I request a refund?

Contact support with the account email, the date, and the reason. Refunds are handled on a case-by-case basis.

How can I contact support?

From the Help Center or the Profile > Quick Help section. Provide as much information as possible.

What should I do in case of a bug or incident?

Refresh the page, clear cache, and sign in again. If the issue persists, contact us.

How can I quickly add a full deck to my training?

From the Library & Training modal, you can add an entire topic or only selected cards.

What is the difference between public and private cards?

Public cards come from ready-made decks; private cards are those you create or generate.

What do you do with my data and my cards?

We store your cards, review history, and account information to provide the service. You can request export or deletion of your data in accordance with GDPR.