Help Center / FAQ

Frequently asked questions

How does the subscription work?

The subscription automatically credits your account each period (monthly or yearly) with a number of credits defined by your plan. Unused credits remain available.

Can I cancel my subscription?

Yes, you can cancel at any time. Your subscription remains active until the end of the current period. After that, you will switch back to the free plan while keeping any credits you have already acquired.

Can I reactivate my subscription after cancellation?

Yes, you can reactivate your subscription at any time during the current period from your subscription page.

How do credits work?

Credits allow you to generate flashcards on topics of your choice or purchase themed decks.

Do my credits expire?

No, credits do not expire.

What happens if I don't have credits left?

You will need to wait for new credits to continue expanding your library. You can also upgrade your subscription plan or purchase additional credit packs.

Which payment methods are accepted?

Common credit/debit cards (Visa, Mastercard, etc.). Subscriptions are recurring payments; packs are one-time purchases.

Where can I find my invoices?

Your invoices are available from the “Manage billing” link in your Subscription & Credits section.

How can I get high-quality flashcards?

We recommend providing as much context and detail as possible when generating flashcards. The clearer your request, the more accurate and relevant the cards will be.

What should I do if generation fails?

We do our best to ensure reliable generation. If something goes wrong, your credits will not be charged. You can simply try again.

How does training work?

Training is based on spaced repetition. Depending on your answers, each card is shown again at the optimal time to improve memorization.

Can I remove a card from my training?

Yes, of course. This will reset its review history. You can add it back to your program at any time.

How can I change my email or password?

You can update this information in the 'Profile' section, under the 'Account' tab.

How can I delete my account?

You can delete your account from the 'Account' tab in your Profile page. Deleting your account will immediately cancel your subscription, revoke access to all services, and no refunds will be issued. Your account is deactivated immediately and your data is retained for 30 days. You can reactivate your account at any time during this period by logging back in. After this delay, your personal data will be permanently deleted.

How can I contact support?

You can contact support from the Contact page.

What should I do in case of a bug or incident?

Refresh the page, clear cache, and sign in again. If the issue persists, contact us.